FAQs – The Bowery
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FAQs

From block mounted art and oil paintings, to unique cushions, ceramic vases and lamp shades, we provide home décor inspiration, a unique range of homewares and all the help and support you need. So, if you have a query about ordering from The Bowery and you can’t find the answer here, please get in touch – we’re here to help.

How long will it take for my order to arrive?

We only sell products we have in stock, so all of our orders are promptly shipped within 2-3 working days and then delivered within a further 5-7 working days. Find out more about our Australia-wide delivery.

There’s a fault. How do I make a warranty claim?

When you buy a product from The Bowery, you’re covered by our comprehensive 12-month warranty. Learn all about our warranty and how to make a claim.

How do I return an unwanted or faulty product?

As long as you return the unwanted or faulty product within 14 days of receipt, we’ll provide a replacement or refund. Read more about our no-hassle returns and refund policy.

Is my information secure?

We take your privacy very seriously, and we’re committed to ensuring your details are safe and secure. Check out our privacy policy for more information.

Do you keep my credit card details?

No, we do not store you credit card details.

Do your prices include GST?

Yes, all of the prices we list include GST.

Why isn’t the cost of shipping included in the price of your products?

In short, because we want to minimise your costs. We deliver a wide range of homeware products to customers across Australia, so every order is different. We don’t believe in marking up products with a universal shipping cost – we’d prefer to give you the best value for money by ensuring you only pay for the shipping your order requires, with an upfront shipping cost for each order you place.

How can I contact Customer Support at The Bowery?

We’re here for you, so if you need help, please get in touch – email hello@bowery.com.au or contact us via Facebook or Twitter. We’ll respond to your enquiry within 24 working hours.

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